Refund Policy

At Solavoro, we want you to feel confident when placing your order.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be:

• Unused

• Unopened

• In its original packaging

• In the same condition that you received it

For hygiene reasons, we cannot accept returns on skincare products that have been opened, used, or had any protective seal removed, unless the item is faulty or damaged.

Damaged or faulty items

Please check your order when it arrives. If your item is damaged, faulty, or you received the wrong product, contact us as soon as possible with your order number and clear photos of the issue.

If approved, we will arrange a replacement or refund.

Change-of-mind returns

If you change your mind, contact us within 30 days of receiving your order. If your return is approved, you will need to send the item back to us in unused and unopened condition.

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved.

If approved, your refund will be processed back to your original payment method. Please allow time for your bank or payment provider to process the refund.

Non-returnable items

We cannot accept returns for:

• Opened skincare products

• Used skincare products

• Items with broken hygiene seals

• Items not in their original packaging

• Gift cards, if applicable

Contact

To request a return, please contact us through our contact page or email support with your order number.