Terms of Service

This website is operated by Solavoro. Throughout the site, the terms “we”, “us” and “our” refer to Solavoro.

By visiting our website or purchasing from us, you agree to these Terms of Service.

Online store terms

You must be at least the age of majority in your country or region to use this website or place an order.

You agree not to use our products for any illegal or unauthorised purpose.

Product information

We aim to display product details, prices and images as accurately as possible. However, we cannot guarantee that colours or images will appear exactly the same on every device screen.

Product results may vary from person to person.

Prices

Prices are shown in GBP unless stated otherwise.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been placed and confirmed.

Orders

When you place an order, you agree that all details you provide are accurate and complete.

After placing an order, you should receive an order confirmation by email. This confirms that we have received your order.

We reserve the right to refuse or cancel an order if there is an issue with payment, stock, incorrect pricing, suspected fraud, or incorrect customer information.

Shipping

Orders are usually processed within 1–3 working days.

Orders usually arrive within 4–8 working days after dispatch.

Delivery times may vary due to courier delays, busy periods, public holidays, or circumstances outside our control.

Returns and refunds

Returns and refunds are handled according to our Refund Policy.

For hygiene reasons, skincare products must be unused, unopened and in their original packaging to be eligible for a change-of-mind return, unless the item is faulty or damaged.

Product use

Solavoro skincare products are for external use only.

Patch test before use. Avoid eyelids, lips, eyebrows and hairline. Discontinue use if irritation occurs.

Our products are not intended to diagnose, treat, cure or prevent any medical condition.

Accuracy of website information

We aim to keep the information on our website accurate and up to date. However, some information may occasionally contain errors, inaccuracies or omissions.

We reserve the right to correct errors, update information or cancel orders if information on the website is inaccurate.

Third-party services

Our store may use third-party services, including Shopify, payment providers, shipping providers, analytics tools and marketing platforms.

Your use of these services may also be subject to their own terms and policies.

Limitation of liability

To the fullest extent permitted by law, Solavoro will not be responsible for indirect, incidental or consequential losses arising from your use of our website or products.

Nothing in these Terms of Service limits your legal rights as a consumer.

Changes to these terms

We may update these Terms of Service from time to time. Any changes will be posted on this page.

Contact

If you have any questions about these Terms of Service, please contact us through our contact page